What should I do if I notice discoloration in a newly received product?Updated 25 days ago

If you notice any discoloration upon opening a crème product, it might simply be the product's natural pour pattern. You can test the color of the product by swirling your finger in the pan and swatching it on the back of your hand.

For liquid products, there may be some slight ingredient separation. Simply shake the bottle to reintegrate the ingredients.

If you're still concerned, we're always here to help. Please send us photos for further examination, and we'll happy to review them and assist you accordingly.