Can't find the answer you're looking for? Send us a message and we will be happy to assist you.

BESTSELLERS

EYES

LIPS

FACE

Rituel de Fille

Read our FAQs, returns policy, shipping policy, product tutorials, and more.

Rituel de Fille | Help Center

Your order has not yet shipped.

All of our products are handmade in small batches. Most items listed as in stock will ship within 5 business days, but please contact us before you place your order if you need it processed sooner and we will do everything possible to accommodate.

During high-volume times, including new product launches and holidays, our small team may need a few additional business days to prepare and ship your order. Between Black Friday and Jan. 1, please anticipate fulfillment delays so our small team can work through carefully packing your order--as well as slower carrier times due to the holidays. This may be as much as a week, but we will make our best effort to communicate any notable fulfillment delays quickly.

If you need to cancel, change, or purchase expedited shipping for your order, please contact us as soon as possible and we will do everything we can to assist you.

I need help selecting my shades

I need help with an existing order

I need to start a return

Get more information

Orders + Checkout FAQs

Shipping + Delivery FAQs

Returns + Exchanges FAQs

Product Information + FAQs

Rituelist Rewards

Brand FAQs

Website FAQs

Get support