Returns + Exchanges FAQs
Read our complete policy on returns, refunds, and exchanges.
What is your return policy?
If you are unhappy with your full-sized product purchase for any reason, you can return lightly used products for a refund within 30 days from the date the order was shipped. Read our fully policy for more information.
Can I return an item I ordered during a sale or special event?
Unless otherwise explicitly noted, yes, our standard return policy applies to items ordered during a sale or special event. Rare exclusions to this will be clearly noted on the product page. You can read our full return policy here. Shopping from the
Can I exchange my order?
At this time, we are unable to process exchanges. When your refund is issued, you will be able to place a new order for your preferred color. The quickest way to receive a refund to place a new order is to receive your refund in the form of store cre
How do I request a return?
Click here to start a new return
Are there any products I cannot return?
Only regularly priced items can be returned; unless otherwise stated, clearance items are final sale. Regularly priced items purchased using a discount code are eligible for return unless otherwise specified. Unless otherwise noted, Lab Access Releas
I am returning a product that I ordered as part of a promotion. What do I need to know?
You can read our full return policy here. Shopping from the EU? Your statutory right of withdrawal is described here →. If a partial return brings your final order total below a minimum threshold for a promotion, then the order will no longer qualify
Are Rituelist Rewards redemptions returnable?
You can read our full return policy here. Shopping from the EU? Your statutory right of withdrawal is described here →. Once a Rituelist Rewards voucher code or reward is redeemed, it cannot be canceled and the points cannot be refunded as Color Poin
Your Right of Withdrawal & Returns — EU/EEA Customers
If you are unhappy with your full-sized product purchase for any reason, you can return lightly used products for a refund within 30 days from the date the order was shipped. Read our fully policy for more information.