What is your return policy?
If you are unhappy with your full-sized product purchase for any reason, you can return lightly used products for a refund within 30 days from the date the order was shipped. Read our fully policy for more information.
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Returns + Exchanges FAQs
Read our complete policy on returns, refunds, and exchanges.
Can I return an item I ordered during a sale or special event?
Unless otherwise explicitly noted, yes, our standard return policy applies to items ordered during a sale or special event. Rare exclusions to this will be clearly noted on the product page. Using a code for a sale event at checkout does not mean you
Can I exchange my order?
At this time, we are unable to process exchanges. When your refund is issued, you will be able to place a new order for your preferred color. The quickest way to receive a refund to place a new order is to receive your refund in the form of store cre
How do I request a return?
Click here to start a new return
Are there any products I cannot return?
Only regularly priced items can be returned; unless otherwise stated, clearance items are final sale. Regularly priced items purchased using a discount code are eligible for return unless otherwise specified. Unless otherwise noted, Lab Access Releas
I am returning a product that I ordered as part of a promotion. What do I need to know?
If a partial return brings your final order total below a minimum threshold for a promotion, including a free shipping promotion, then the order will no longer qualify for that promotion and must be processed accordingly. If you receive a gift with p
Are Rituelist Rewards redemptions returnable?
Once a Rituelist Rewards voucher code or reward is redeemed, it cannot be canceled and the points cannot be refunded as Color Points, store credit or cash. In the case of a return within an order that was placed using a voucher code, only the origina