Are Rituelist Rewards redemptions returnable?Updated a month ago

Once a Rituelist Rewards voucher code or reward is redeemed, it cannot be canceled and the points cannot be refunded as Color Points, store credit or cash. In the case of a return within an order that was placed using a voucher code, only the original cash charge value is subject to our returns and refunds policy. All rewards redemptions are final. 

TIP: We are always happy to offer a color consultation for Rituelist Rewards items in addition to standard purchases, so do not hesitate to get in touch before redeeming your Color Points if you are uncertain about what to choose.

When placing an order using a Rituelist Rewards voucher code, the discount value is spread across each item in the order. The only refundable amount in the case of a return is the USD paid for an individual item. 

EXAMPLE: You place an order for two $25 products, and use a $20 Rituelist Rewards voucher code at checkout. This voucher code will apply a $10 discount to each of the products, meaning you will pay $15 for each one. If you choose to return one of the products in your order, the most that can be refunded is $15. We are unable to reallocate the voucher code value differently after it has been used, or apply the discount to any other product.