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How do I request a return? | Rituel de Fille

Returns + Exchanges FAQs

I need help selecting my shades

Finding Your Perfect Shades

How do I qualify for free shipping?

How do I apply codes, vouchers, or gift cards?

Can I change my order after I have placed it?

My code or voucher did not apply. What should I do?

Can I combine multiple orders into one shipment?

How do I cancel my order?

When will my order ship?

How do I check the status of my order?

My order arrived damaged. What do I do?

My order is missing item(s), what do I do?

What do I do if I receive the wrong item in my order?

What is Route Shipping Protection?

Does Rituel de Fille offer discounts?

Does Rituel de Fille have sales?

Does Rituel de Fille offer product samples?

Why are certain shades not available for sampling?

How does Afterpay work?

Do you ship to Canada?

Do you ship to the United Kingdom (UK)?

Do you ship to Australia and New Zealand?

Do you ship to Singapore, Hong Kong or The Philippines?

Do you ship to the European Union (EU) and partner countries?

Are Rituel de Fille products sold on Amazon?

Are Rituel de Fille products sold through other retailers?

What should I do if I am charged twice for an order?

Why was my order flagged as fraudulent and canceled?

Orders + Checkout FAQs

What is your shipping policy?

How do I track my order?

Tracking says my order was delivered but it hasn't arrived. Where is my package?

Shipping + Delivery FAQs

What is your return policy?

Can I return an item I ordered during a sale or special event?

Can I exchange my order?

How do I request a return?

Are there any products I cannot return?

I am returning a product that I ordered as part of a promotion. What do I need to know?

Are Rituelist Rewards redemptions returnable?

Accounts + Subscriptions FAQs

Rituel de Fille Packaging Sustainability + Disposal Instructions

Are Rituel de Fille products tested on animals?

Are Rituel de Fille products vegan?

Are Rituel de Fille products hypoallergenic?

Are Rituel de Fille products gluten-free?

What scents do Rituel de Fille products have?

What does “MAY CONTAIN” mean within an ingredients list? Is it a warning?

Why does Rituel de Fille provide multiple ingredients list on this site?

Does Rituel de Fille hide any ingredients, or not disclose anything added to products?

Does Rituel de Fille ever bring back past shades?

How do I use Ash and Ember Eye Soots?

Why does my new lipstick feel dry?

Are Rituel de Fille products sold on eBay or other resale sites?

Is The Alchemist Highlight Intensifier glittery?

Do Rituel de Fille products contain palm oil?

Is the Ethereal Veil Conceal and Cover still available?

What should I do if I notice discoloration in a newly received product?

Why does my crème product have swirl patterns?

How can I stay updated on new products and restocks?

Product Information + FAQs

How is Rituel de Fille pronounced?

Where is Rituel de Fille located?

Where are Rituel de Fille product made?

Does Rituel de Fille have its own stores?

How can I learn more about carrying Rituel de Fille in my store?

Does Rituel de Fille have a program for makeup artists?

Are you a writer, editor, blogger or influencer interested in featuring or reviewing Rituel de Fille colors?

How do I request a return?Updated 9 months ago