We ship from our facility Monday through Friday, excluding major holidays. We are based in Los Angeles and operate on Pacific Time. We currently offer free standard shipping within the United States on orders of $50+. This is not applicable to orders

<h4 id="business-days--holidays"><strong>Business Days + Holidays</strong></h4><p>We ship from our facility Monday through Friday, excluding major holidays. We are based in Los Angeles and operate on Pacific Time.&#xA0;</p><h4 id="free-shipping"><br><strong>Free Shipping</strong></h4><p>We currently offer free standard shipping within the United States on orders of $50+. This is not applicable to orders shipping to Puerto Rico, Guam, Canada, or any other locations outside of the 50 United States. We offer free standard international shipping&#x2014;which may not include tracking&#x2014;to Canada on orders of $150, and to the UK/EU on orders of $250.</p><p>Free shipping offers apply to the total product value at checkout, after any applicable discount codes or Rituelist Rewards voucher codes are applied. Sales tax and shipping fees do not count toward free shipping qualification. However, both full-sized products and samples apply toward the free shipping qualification total.</p><p>Free shipping promotions only apply to outbound shipping, from Rituel de Fille to you, based on your product total when you place your order. In the case of a return, you will be responsible for return shipping fees. If your return brings your order total below the free shipping qualification threshold, you will be responsible for the applicable shipping rate and it will be deducted from any applicable refund. If you abandon your package, you will be responsible for the applicable shipping rate and it will be deducted from any applicable refund.</p><h4 id="package-protection"><br><strong>Package Protection</strong></h4><p>We now offer Route Shipping Protection at checkout as an affordable option for insuring your order from loss, damage or theft. We strongly recommend opting into this service at checkout.&#xA0;</p><p>When you place your order, you will receive an automated email from Route with information on policies, terms, and how to file claims. Route has reasonable but strict rules attached to filing claims to qualify for coverage:</p><ul><li>Damaged: Within 15 days of when the package was marked delivered</li><li>Lost (USA): Between 7* and 30 days from the last tracking update</li><li>Lost (International): Between 20* and 30 days from the last tracking update</li><li>Stolen: Between 5* and 15 days of when the package was marked delivered (must file a police report) &#xA0;</li></ul><p><em>*Route requires these wait-to-file periods for stolen and lost orders as packages are sometimes delayed in transit or prematurely marked as delivered. Read more about Route&apos;s policies by clicking here:&#xA0;</em><a data-fr-linked="true" href="https://help.route.com/hc/en-us/articles/360041131194-Route-Claim-Policies"><u><em>https://help.route.com/hc/en-us/articles/360041131194-Route-Claim-Policies</em></u></a></p><p>If you opt in to Route protection on your order, you should receive an automated email when you place your order. This email will contain important information on policies, terms, and how to file claims.</p><p>If you opt out of Route Shipping Protection on your order, Rituel de Fille will not be responsible for loss, damage or theft of any package.</p><h4 id="processing-time"><br><strong>Processing Time</strong></h4><p>All of our products are handmade in small batches. Most items listed as in stock will ship within 5 business days, but please contact us before you place your order if you need it processed sooner and we will do everything possible to accommodate.</p><p>During high-volume times, including new product launches and holidays, our small team may need a few additional business days to prepare and ship your order. Between Black Friday and Jan. 1, please anticipate fulfillment delays so our small team can work through carefully packing your order--as well as slower carrier times due to the holidays. This may be as much as a week, but we will make our best effort to communicate any notable fulfillment delays quickly.</p><h4 id="shipping-time"><br><strong>Shipping Time</strong></h4><p>Unless otherwise noted, all packages ship via USPS, UPS or DHL, with international packages transferred to the national postal service of the recipient&apos;s country. Please contact us if you have any questions or requests.</p><p>Depending on your location, shipping times will vary. In the U.S., you will generally receive your package via standard shipping in 3-7 business days. Outside of the U.S., packages must pass through customs which may delay delivery.&#xA0;</p><p>Please note, we cannot guarantee delivery by a specific date, and shipping time estimates provided are only a guideline. During the holiday season there are frequently delays in the postal system, and while we will make every effort to fill your order in time, we recommend placing gift orders as early as possible to ensure sufficient transit time.</p><h4 id="delivery"><br><strong>Delivery</strong></h4><p>If your package is showing as delivered but you can&apos;t find it, it may not actually be missing.&#xA0;</p><ul><li>Sometimes a package is marked as delivered while still in transit. Usually, this happens when a package is scanned while being loaded into a delivery truck, and the driver is unable to complete all deliveries by end of day. When this happens, the package generally reaches its final destination within 1-3 delivery days after it is marked delivered. This is significantly more common than a package being lost in transit.&#xA0;</li><li>Packages sometimes cannot be delivered if you are not home. Look for a notice of attempted delivery, but even if one has not been left, the parcel carrier may be held at your local post office or distribution facility. We recommend contacting them directly.</li><li>Look to see if it was left nearby where you were expecting it</li><li>Check with other members of your household, or neighbors</li></ul><p>Please note, once we have shipped a package, we can no longer control its movements or make specific requests for delivery/redelivery. As the recipient, you have the ability to make requests for delivery that we as the sender cannot. We will provide what information we are able to, but it is ultimately your right as the recipient to contact the carrier to arrange delivery.&#xA0;</p><p>It is your responsibility to ensure the delivery address provided is secure. We cannot be responsible for stolen packages, but strongly recommend opting into Route Package Protection at checkout.&#xA0;</p><p><br></p><h3 id="international-orders"><strong>INTERNATIONAL ORDERS</strong></h3><h4 id="shipping-regions"><strong>Shipping Regions</strong></h4><p>We are currently able to offer our products to shipping addresses in the United States, Canada, the United Kingdom, the European Union (except Spain), Singapore, the Philippines, and Hong Kong. For orders shipping to the UK, due to Brexit regulatory changes, we can only accept orders of $200 USD or more.</p><p>We are able to accept billing addresses worldwide. Even if you do not live in one of the regions we ship to, you can still give a gift to someone who does.&#xA0;</p><h4 id="shipments-to-forwarding-companies"><br><strong>Shipments to Forwarding Companies</strong></h4><p>Please note that if you opt to use a forwarding company to ship your order outside of the United States, Rituel de Fille will not be liable for any damage, defect or loss that occurs. We cannot offer replacements or refunds for any items that are reported missing or damaged if we have reason to believe that they have been handled by a package forwarding company.&#xA0;</p><h4 id="customs-and-duties"><br><strong>Customs and Duties</strong></h4><p>If you are placing an order for shipment outside of the United States, your order may be subject to import duties, taxes or additional charges for customs clearance, which may be levied once a shipment reaches your country. These charges are always the recipient&apos;s responsibility. As we do not collect these fees, we cannot be responsible for refunding them.</p><p>Customs and import policies vary widely from country to country; please contact your customs office for specific amounts and percentages, as well as any information on regional restrictions. You are responsible for awareness of any relevant import restrictions, and should not order any items that are prohibited in your region in any way. If we are aware of any order violating regional restrictions, your order will be canceled and refunded.&#xA0;</p><p>By law, we must declare all items at their full price and cannot alter this amount to decrease international customs fees.</p><p>On rare occasions, customs agents may delay the delivery of some packages. We are unable to expedite this process and cannot be responsible for these delays.</p><p>You are responsible for picking up your package from any customs hold.&#xA0;</p><p>Please note, if you refuse a shipment from Rituel de Fille, do not claim your package, or refuse to pay applicable customs, fees or taxes for any reason: we are not responsible for these abandoned parcels, and cannot guarantee that they will be successfully returned to us. We cannot process any applicable refunds unless we receive the returned order. You will be responsible for all outbound shipping charges, any import fees, duties, and/or taxes incurred on the package, and the cost of returning the package to us. If your order qualified for promotional free shipping at the time you placed it, the applicable published outbound shipping rate to your region at the time you placed your order will be deducted from any merchandise refund along with any additional fees that may be incurred by the parcel. In the instance that the return fees exceed the merchandise total paid for your order, the package will be abandoned and you will not be refunded.</p><h4 id="currency-conversions"><br><strong>Currency Conversions</strong></h4><p>All default prices listed on our site are in U.S. dollars, and you will be charged in U.S. dollars. The bank that has issued your credit card determines the exact exchange rate that you will pay, but in general it will match closely with the current exchange rates. We may provide a currency converter to help our international customers estimate, but fluctuations in exchange rates or rates determined by your card may result in a difference in your actual charges. Please contact your bank or card issuer if you have any questions about those rates.</p>

What is your shipping policy?

Once your order has been shipped, you will receive an email with tracking information. You can use the link in this email to track your order or you can track your order on our website.

<p>Once your order has been shipped, you will receive an email with tracking information. You can use the link in this email to track your order or you can <a href="https://ritueldefille.com/pages/help-center?hcUrl=%2Fen-US%2Fssp%2Forders"><strong><u>track your order on our website</u></strong></a>.</p>

How do I track my order?

If your package is showing as delivered but you can't find it, it may not actually be missing. Please note, once we have shipped a package, we can no longer control its movements or make specific requests for delivery/redelivery. As the recipient, yo

<p id="isPasted">If your package is showing as delivered but you can&apos;t find it, it may not actually be missing.&#xA0;</p><ul><li>Sometimes a package is marked as delivered while still in transit. Usually, this happens when a package is scanned while being loaded into a delivery truck, and the driver is unable to complete all deliveries by end of day. When this happens, the package generally reaches its final destination within 1-3 delivery days after it is marked delivered. This is significantly more common than a package being lost in transit.&#xA0;</li><li>Packages sometimes cannot be delivered if you are not home. Look for a notice of attempted delivery, but even if one has not been left, the parcel carrier may be held at your local post office or distribution facility. We recommend contacting them directly.</li><li>Look to see if it was left nearby where you were expecting it</li><li>Check with other members of your household, or neighbors</li></ul><p>Please note, once we have shipped a package, we can no longer control its movements or make specific requests for delivery/redelivery. As the recipient, you have the ability to make requests for delivery that we as the sender cannot. We will provide what information we are able to, but it is ultimately your right as the recipient to contact the carrier to arrange delivery.&#xA0;</p><p>It is your responsibility to ensure the delivery address provided is secure. We cannot be responsible for stolen packages, but strongly recommend opting into <strong>Route Package Protection</strong> at checkout.</p>

Tracking says my order was delivered but it hasn't arrived. Where is my package?

Can't find the answer you're looking for? Send us a message and we will be happy to assist you.

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Information about order shipping and delivery.

Shipping + Delivery FAQs

How do I qualify for free shipping?

How do I apply codes, vouchers, or gift cards?

Can I change my order after I have placed it?

My code or voucher did not apply. What should I do?

Can I combine multiple orders into one shipment?

How do I cancel my order?

When will my order ship?

How do I check the status of my order?

My order arrived damaged. What do I do?

My order is missing item(s), what do I do?

What do I do if I receive the wrong item in my order?

What is Route Shipping Protection?

Does Rituel de Fille offer discounts?

Does Rituel de Fille have sales?

Does Rituel de Fille offer product samples?

Why are certain shades not available for sampling?

How does Afterpay work?

Do you ship to Canada?

Do you ship to the United Kingdom (UK)?

Do you ship to Australia and New Zealand?

Do you ship to Singapore, Hong Kong or The Philippines?

Do you ship to the European Union (EU) and partner countries?

Are Rituel de Fille products sold on Amazon?

Are Rituel de Fille products sold through other retailers?

What should I do if I am charged twice for an order?

Why was my order flagged as fraudulent and canceled?

Orders + Checkout FAQs

What is your return policy?

Can I return an item I ordered during a sale or special event?

Can I exchange my order?

How do I request a return?

Are there any products I cannot return?

I am returning a product that I ordered as part of a promotion. What do I need to know?

Are Rituelist Rewards redemptions returnable?

Returns + Exchanges FAQs

Accounts + Subscriptions FAQs

Rituel de Fille Packaging Sustainability + Disposal Instructions

Are Rituel de Fille products tested on animals?

Are Rituel de Fille products vegan?

Are Rituel de Fille products hypoallergenic?

Are Rituel de Fille products gluten-free?

What scents do Rituel de Fille products have?

What does “MAY CONTAIN” mean within an ingredients list? Is it a warning?

Why does Rituel de Fille provide multiple ingredients list on this site?

Does Rituel de Fille hide any ingredients, or not disclose anything added to products?

Does Rituel de Fille ever bring back past shades?

How do I use Ash and Ember Eye Soots?

Why does my new lipstick feel dry?

Are Rituel de Fille products sold on eBay or other resale sites?

Is The Alchemist Highlight Intensifier glittery?

Do Rituel de Fille products contain palm oil?

Is the Ethereal Veil Conceal and Cover still available?

What should I do if I notice discoloration in a newly received product?

Why does my crème product have swirl patterns?

Product Information + FAQs

Product Tutorials

Rituelist Rewards questions and program details

Rituelist Rewards

How is Rituel de Fille pronounced?

Where is Rituel de Fille located?

Where are Rituel de Fille product made?

Does Rituel de Fille have its own stores?

How can I learn more about carrying Rituel de Fille in my store?

Does Rituel de Fille have a program for makeup artists?

Are you a writer, editor, blogger or influencer interested in featuring or reviewing Rituel de Fille colors?

Brand FAQs

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