What is your shipping policy?Updated a day ago

Processing Time

All orders are shipped from our facility in Los Angeles, CA, Monday through Friday, excluding major holidays.

We ship out most in-stock orders within 5 business days, but this may be longer during peak seasons like holidays and new product launches. We'll do our best to communicate any significant delays.

Free Shipping Offers

• U.S. Orders: Free economy shipping is offered on U.S. orders of $50 or more.
• Canada: Free economy shipping is offered on Canadian orders of $150 USD or more.
• UK/EU: Free economy shipping is offered on UK/EU orders of $250 USD or more.

Please note: The free shipping total is based on the product value in your bag after any discounts or promotions are applied. It does not include taxes, shipping insurance, or any other non-product fees. Free shipping offers may be affected by returns; please reference our Return Policy for more information.

United States Shipping

Shipping Time in the U.S.

After your order leaves our facility, standard shipping generally takes 3-7 business days. This estimate does not include processing time. Busy times of year, such as around major holidays, often mean slower delivery timelines as carrier networks are handling significantly higher volume.

Expedited Shipping

We may offer Preferred or Rush shipping options for the 48 continental U.S. states at checkout. 

The estimated delivery window begins once the carrier has picked up your order, and is not guaranteed.

Shipping charges are incurred as soon as the package leaves our facility. Shipping delays do not entitle you to an order refund or a refund of shipping charges.

Shipping Carriers in the U.S.

We typically ship via USPS, UPS, or FedEx.

Delivery + Tracking

We are here to help, but we cannot guarantee delivery by a specific date.

Once a parcel leaves our facility, its movement is out of our control. The estimated shipping times provided are a guideline, and delays can occur with carriers. If you need a package in a specific timeframe, we will do our best to assist. Please contact us before placing your order, and we will try to help with recommendations.

Tracking Updates and Delays

You will receive an email shipment notification when we have printed the label for your parcel, at which point a tracking number will have been generated by the carrier. There may still be some delay before the carrier picks up your package. Tracking updates are triggered by your label getting scanned, usually by human workers, at different points in the delivery network.

Tracking says "delivered" but package has not arrived.

Occasionally, a package is scanned as "delivered" a day or two early. If this happens, your package will likely arrive within 1-3 business days.

Missing or Stolen Package

It is your responsibility to ensure the delivery address is secure. We are not responsible for stolen or lost packages, but we highly recommend adding Route Shipping Protection at checkout to insure your order.

Please speak to friends and neighbors. Very often, a package is being held by someone who was trying to be helpful.

Filing a Route Shipping Protection Claim

We strongly recommend opting for Route Shipping Protection at checkout. They are an excellent third party service that has been extremely helpful for our customers. However, Route has strict deadlines to file claims.

If your package has been lost, damaged or stolen, and you opted into Route coverage, reference Route’s knowledge base for the latest information on claim deadlines.

International Shipping

Shipping Time Outside the U.S.

Delivery times can vary significantly due to customs. We cannot guarantee a specific delivery date.

International Shipping Carriers

International orders are generally shipped via USPS, UPS, or FedEx. They may be transferred to your local postal service upon arrival in your country.

Important Note for International Orders

As the importer, you are responsible for knowing and abiding by your country's laws and regulations. Your order may be subject to import duties, taxes, and other customs charges once it arrives. These fees are your responsibility and are not collected by us. We cannot alter the declared value of your order to help you avoid these fees. Declared value is based on the MSRP of the purchased product, not the amount paid (if different).

International Order Policies

Shipping Regions

We currently ship to the United States, Canada, the UK, the European Union (except Spain), Singapore, the Philippines, and Hong Kong. Note: This list is subject to change, depending on broader circumstances; please review options at checkout!

Package Forwarding Services

If you use a third-party package forwarding company, we are not liable for any damage, defects, or loss that occurs after it has been handled by them.

Unclaimed or Refused Shipments

We understand that unexpected duties, taxes, or brokerage fees can be a frustrating surprise. These fees are imposed by your government and shipping carrier, not by us. To avoid these fees, we highly recommend proactively researching the customs policies in your region before placing an order.

If a package is refused or left unclaimed, please be aware of the following:

• Package returns are not guaranteed: Carriers do not always bring refused international packages back to us. If a package is abandoned and not returned to our facility, we are unable to issue any refund.
• Refunds are not guaranteed: Refusing a package does not cancel the cost of shipping or other fees. Instead, when a package is refused, the carrier adds additional fees for the return shipping, which can be very expensive. These fees, along with the original shipping costs, any incurred duties, and any additional processing, brokerage or carrier fees, will be deducted from any refund.
  • Please be aware that these carrier adjustments can take an extended and unpredictable period of time to finalize. If these fees exceed the value of the merchandise, no refund can be offered. As a small business, we cannot absorb these charges.
• Potential for product damage: Refused packages are subjected to extensive and prolonged handling, and may be exposed to extreme conditions. We are not responsible for any products that are damaged or rendered unusable due to a customer's refusal to accept the package.

We strongly encourage you to accept your package and contact your country's customs office to inquire about a refund for any duties or taxes you've paid. This is often the more cost-effective option while also ensuring you receive your beautiful selections.

Working Together

As a small, independent business, we truly appreciate your support. If you have any issue with your order, please reach out to our team directly so we can help. We reserve the right to change our policies at any time and to refuse service to any customer who, in our sole discretion, abuses our policies, but we'll always do our best to work with you to find a solution.