Tracking says my order was delivered but it hasn't arrived. Where is my package?Updated a month ago

If your package is showing as delivered but you can't find it, it may not actually be missing. 

• Sometimes a package is marked as delivered while still in transit. Usually, this happens when a package is scanned while being loaded into a delivery truck, and the driver is unable to complete all deliveries by end of day. When this happens, the package generally reaches its final destination within 1-3 delivery days after it is marked delivered. This is significantly more common than a package being lost in transit. 
• Packages sometimes cannot be delivered if you are not home. Look for a notice of attempted delivery, but even if one has not been left, the parcel carrier may be held at your local post office or distribution facility. We recommend contacting them directly.
• Look to see if it was left nearby where you were expecting it
• Check with other members of your household, or neighbors

Please note, once we have shipped a package, we can no longer control its movements or make specific requests for delivery/redelivery. As the recipient, you have the ability to make requests for delivery that we as the sender cannot. We will provide what information we are able to, but it is ultimately your right as the recipient to contact the carrier to arrange delivery. 

It is your responsibility to ensure the delivery address provided is secure. We cannot be responsible for stolen packages, but strongly recommend opting into Route Package Protection at checkout.